Client Services Agreement

Last Updated: May 20, 2026

This Client Services Agreement (“Agreement”) is entered into between Cyber Secure Online LLC (“CSO,” “we,” “our,” or “us”) and the client, organization, or individual (“Client,” “you,” or “your”) engaging CSO services, assessments, advisory solutions, cybersecurity support, operational visibility services, or related offerings.

This Agreement governs the use of CSO services including, but not limited to:

• Business Exposure Audit™
• Exposure Stabilization Kits™
• Operational visibility assessments
• Cybersecurity advisory services
• Leadership and automation exposure analysis
• Implementation guidance and strategic consulting
• Managed cybersecurity services (when applicable)
• Security awareness and operational resilience guidance

1. Purpose of Services

CSO provides cybersecurity, operational visibility, exposure analysis, business stabilization, and strategic advisory services intended to help organizations better understand operational risks, cybersecurity exposure, leadership bottlenecks, automation gaps, communication friction, revenue leakage, and related business vulnerabilities.

Our services are designed to improve visibility, strengthen operational resilience, and support informed business decision-making.

2. Scope of Services

Specific services, deliverables, pricing, timelines, and support levels may be outlined through:

• Invoices
• Proposals
• Statements of Work (SOW)
• Service packages
• Subscription plans
• Website purchase pages
• Custom written agreements

Unless otherwise agreed in writing, CSO retains discretion regarding service methodology, assessment models, reporting structures, implementation recommendations, and delivery approaches.

3. Client Responsibilities

The Client agrees to:

• Provide accurate and complete information
• Maintain backups and internal business continuity processes
• Maintain appropriate cybersecurity insurance where applicable
• Implement recommendations at their own discretion
• Maintain internal operational and security controls
• Authorize access necessary for agreed services
• Comply with applicable laws and regulations

The effectiveness of CSO services depends significantly on the accuracy, completeness, and timeliness of information provided by the Client.

4. Confidentiality

CSO understands that Clients may share confidential, proprietary, operational, technical, financial, or strategic information.

We agree to use reasonable safeguards to protect confidential information and to limit access to authorized personnel or contractors who require such access to perform services.

Confidential information does not include information that:

• Is publicly available
• Was lawfully known prior to disclosure
• Is independently developed without use of confidential materials
• Must be disclosed under applicable law or legal process

5. Cybersecurity & Risk Acknowledgement

Cybersecurity, operational continuity, automation stability, and business resilience involve evolving risks that cannot be completely eliminated.

While CSO strives to provide high-quality advisory, cybersecurity, and operational visibility services, no service, assessment, software, recommendation, or system can guarantee:

• Prevention of all cyberattacks
• Prevention of operational failures
• Business continuity
• Regulatory compliance
• Prevention of insider threats
• Complete elimination of risk or exposure

Clients remain responsible for their own operational decisions, implementation actions, internal controls, employee behavior, infrastructure management, and regulatory compliance obligations.

6. No Warranty

ALL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CSO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AVAILABILITY, OR EXPECTED RESULTS.

CSO DOES NOT WARRANT THAT SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ALL SECURITY THREATS, BUSINESS RISKS, OR OPERATIONAL FAILURES WILL BE DETECTED OR PREVENTED.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CSO SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING:

• Loss of profits
• Loss of revenue
• Loss of business opportunities
• Data loss
• Operational downtime
• Security incidents
• Regulatory penalties
• Business interruption

CSO’s total aggregate liability arising from any claim related to services shall not exceed the total amount paid by the Client to CSO during the twelve (12) months preceding the event giving rise to the claim.

8. Fees & Payments

Fees for services are outlined through proposals, invoices, subscriptions, Statements of Work, or website purchase pages.

Unless otherwise stated:

• Payments are due according to invoice terms
• All payments are non-refundable
• Late balances may result in suspension of services
• Clients are responsible for applicable taxes and fees

9. Term & Termination

This Agreement becomes effective upon engagement of services and remains in effect until terminated by either party.

Either party may terminate services in writing at any time, subject to any active contractual obligations or subscription terms.

CSO reserves the right to suspend or terminate services immediately if:

• Payments remain unpaid
• The Client violates these terms
• The Client creates operational, legal, or security risks
• Continued service becomes commercially unreasonable

Upon termination, Client access to portals, systems, reports, dashboards, or related materials may be discontinued.

10. Intellectual Property

All methodologies, frameworks, scoring systems, reports, operational models, branding, software, assessment structures, Business Exposure Audit™ materials, Exposure Stabilization Kits™, and related intellectual property remain the sole property of CSO unless otherwise agreed in writing.

Clients may not reproduce, redistribute, resell, modify, sublicense, or publicly distribute CSO intellectual property without prior written permission.

11. Governing Law

This Agreement shall be governed by the laws of the State of Texas, without regard to conflict of law principles.

Any disputes arising from this Agreement shall be resolved exclusively in the state or federal courts located in Dallas County, Texas.

Prior to litigation, both parties agree to attempt good-faith mediation.

12. General Provisions

• If any provision is deemed unenforceable, remaining provisions remain valid
• Failure to enforce a provision does not waive future enforcement rights
• This Agreement constitutes the complete agreement between the parties
• Clients may not assign rights under this Agreement without written consent
• CSO may assign this Agreement as part of a merger, acquisition, or reorganization

13. Contact Information