Terms of Use

Last Updated: May 20, 2026

Welcome to Cyber Secure Online LLC (“CSO,” “we,” “our,” or “us”). These Terms of Use govern your access to and use of our websites, applications, assessments, automation systems, cybersecurity services, Business Exposure Audit™, Exposure Stabilization Kits™, portals, downloadable resources, and related technologies (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms of Use. If you do not agree with any portion of these Terms, you must discontinue use of the Services immediately.

1. Acceptance of Terms

Your use of CSO services constitutes acceptance of these Terms of Use and any related policies referenced herein.

We reserve the right to modify, update, or revise these Terms at any time. Updated versions will be posted on our website with a revised effective date. Continued use of the Services after updates are posted constitutes acceptance of the revised Terms.

It is your responsibility to periodically review these Terms for updates.

2. Scope of Use & Intellectual Property

CSO grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services solely for lawful business or personal use in accordance with these Terms.

All software, frameworks, assessment methodologies, audit systems, branding, reports, graphics, written content, operational models, Business Exposure Audit™ materials, Exposure Stabilization Kits™, and related intellectual property remain the exclusive property of Cyber Secure Online LLC or its licensors.

You may not:

• Copy, reproduce, redistribute, or republish our materials
• Reverse engineer, decompile, or modify software or systems
• Sell, sublicense, lease, or transfer access to the Services
• Attempt unauthorized access to systems or infrastructure
• Circumvent security protections or access controls
• Use our Services for unlawful, malicious, or abusive purposes

All trademarks, service marks, logos, methodologies, and branded frameworks are protected under applicable intellectual property laws.

3. User Responsibilities

You agree to use the Services in compliance with all applicable laws, regulations, and industry standards.

You further agree that you will not:

• Upload malicious code, malware, or harmful content
• Interfere with the operation or security of our systems
• Attempt unauthorized access to accounts or infrastructure
• Use the Services for fraudulent or illegal activities
• Distribute harmful, abusive, defamatory, or unlawful content

You are responsible for maintaining the confidentiality of your systems, credentials, and account access.

4. Privacy & Data Usage

Your use of the Services is also governed by our Privacy Policy.

Certain operational, device, network, and security-related information may be collected as necessary to provide cybersecurity services, assessments, operational visibility analysis, and platform functionality.

Data uploaded or created by you remains your property. However, you grant CSO a limited, non-exclusive license to process such information solely for:

• Providing requested services and assessments
• Generating reports and operational insights
• Improving platform performance and security
• Maintaining system integrity and compliance
• Developing anonymized analytics and security intelligence

We do not sell your personal information.

5. Technical Support

Technical support availability depends on your service plan, subscription level, or agreement with CSO.

Support requests may be submitted through our website or by contacting:

[email protected]

You are responsible for providing accurate and complete information when requesting support.

6. Software Updates & Platform Changes

CSO may update, modify, improve, suspend, or discontinue portions of the Services at any time without prior notice.

Updates may include patches, security improvements, feature enhancements, operational changes, or platform revisions.

Temporary service interruptions may occur during maintenance or updates.

7. Cybersecurity & Risk Acknowledgement

Cybersecurity is an evolving risk landscape. While CSO strives to provide high-quality cybersecurity, operational visibility, and exposure reduction services, no system or service can guarantee complete protection against all cyber threats, operational failures, insider threats, or business risks.

Clients are encouraged to maintain appropriate cybersecurity insurance, backup systems, disaster recovery processes, and internal operational controls.

8. No Warranty

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CSO DISCLAIMS ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AVAILABILITY, ACCURACY, AND RELIABILITY.

WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CSO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA LOSS, BUSINESS INTERRUPTION, OR SECURITY INCIDENTS.

OUR TOTAL LIABILITY ARISING FROM OR RELATED TO THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID TO CSO FOR THE APPLICABLE SERVICE DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Fees & Payments

Certain Services may require payment of fees as outlined on our website, proposals, invoices, or agreements.

Unless otherwise stated:

• All fees are due according to invoice terms
• Payments are non-refundable
• Late balances may incur interest or suspension of Services
• You are responsible for applicable taxes and governmental charges

11. Subscription Terms & Termination

Certain Services may operate on recurring subscription terms.

Unless otherwise stated in writing:

• Subscriptions automatically renew
• You may cancel prior to the renewal date
• CSO may suspend or terminate Services for violations, abuse, or non-payment

Upon termination, access to certain systems, reports, dashboards, or stored data may be removed.

12. Governing Law

These Terms shall be governed by the laws of the State of Texas, without regard to conflict of law principles.

Any disputes arising from these Terms or the Services shall be resolved exclusively in the state or federal courts located in Dallas County, Texas.

Prior to litigation, both parties agree to attempt good-faith mediation.

13. General Provisions

• If any provision is deemed unenforceable, remaining provisions remain valid
• Failure to enforce a provision does not waive future enforcement rights
• These Terms constitute the complete agreement between the parties
• You may not transfer or assign rights under these Terms without written consent
• CSO may assign or transfer these Terms as part of a merger, acquisition, or reorganization

14. Contact Information